WTC ‘Building Behind the Scenes’ with Claire Reffitt

In this episode: Christi and Angela welcome Claire Reffitt of Deborah Bradley Construction in New York City, highlighting her role as executive assistant to president Deborah Bradley and her broader work as office manager supporting IT, HR, accounting, and company coordination across many projects. Claire shares that she thrives in fast-changing, “chaotic” environments, credits her math background for fitting construction’s logic, and explains how she manages a demanding workload through prioritization and daily pen-and-paper to-do lists. She describes leading the company’s technology and AI committee, running a workshop focused on using existing Microsoft tools like Copilot for note-taking, and tailoring adoption across employees with varied experience through basics and trial-and-error. Claire encourages young professionals to speak up, introduce themselves, and combine perspectives rather than compete. She also shares growing up as an only child with two deaf parents, which became a source of independence.